WE ARE HERE TO HELP!

At Burkett's, customer satisfaction is our NUMERO UNO PRIORITY! No problem is too big or too small for us to tackle for you, our customer. No such thing as a stupid question. We are Office Supply and Furnishings Experts, Heroes if you will, and we are here to help!


There are on occasion requests for help that make us smile, maybe even cause us to chuckle. Let's be clear. We would not laugh at our customers. We might laugh with them. But, most likely we are laughing at ourselves. We probably did not provide a clear explanation for product use. We are willing to shoulder the blame 100%. Consider the following:


Customer orders a chair mat at a fantastic price. Chair mat arrives on time as promised in the correct color and size, but something is amiss. Customer wisely calls a Burkett's Office Hero. "What seems to be the problem?" says Hero. "I can't roll my chair on this mat. I need to return it and get one that isn't bumpy." states Customer. Hero offers, "Is the other side smooth?" "Yes." says Customer. "I think if you flip over the mat, so the bumps can grip the carpet and the chair can roll on the smooth side you will be happy with the mat." replies Hero.


Customer orders a comfy new desk chair at a fantastic price. Chair arrives on time as promised in the right style and color, but it leans to the left. Customer cannot get the chair adjusted to level. Customer wisely calls a Burkett's Office Hero. No matter what Hero asks Customer to try the chair is still out of level. Hero makes a personal visit to Customer's office. Hero inspects the chair. The casters, wheels and legs all seem to work. Hero steps back and looks at the chair and then she sees it. The left arm is adjusted lower than the right. 


Brain Cramp. Blonde Moment (the blogger is blonde, naturally once upon a time, and therefore within her rights to invoke this label). Mental Lapse. Whatever you want to call it. It happens to the best of us. I once left a note with a tip for housekeeping in a Mexico City hotel that said "Garcias!" Thankfully, my husband saw it and said "Who are the Garcias?" Oops! Gracias! I meant Gracias! 


Please share your best Blonde Moment so I can take comfort in knowing that it's not just me. Garcias!